Help with Hylon
How to reach us, where the answers are, and what to do about your account.
Email us
Questions about your account, billing, or something that looks wrong. Include what you did and what happened; a screenshot helps.
support@hylon.aiRead the answers
How Hylon differs from a centralized assistant, what runs on your device, what a project is, and how earning works.
Frequently asked questionsCheck what is running
Before reporting an outage: the gateway, the serving nodes and the account API report their own state here.
System statusThe three things people ask for
Each of these lives in the app, and none of them needs us to do it for you.
Delete your account
In the app: Settings → Account → Delete account. It removes your account and everything OrbNet holds for it, and clears the conversations stored on your device. It cannot be undone.
Your conversations
They are stored encrypted on your device. Turns answered on-device never leave it; a turn sent to the cloud is shown to you first and goes only after you agree.
Billing and plans
In the app: Settings → Billing & plans, where the current plan, the credit balance and the month's usage are listed together.
Terms, privacy and the disclaimer
What we promise, what we collect, and what an AI answer is not.